Welcome to our Returns Page!

We totally understand that sometimes things just don’t work out, and we’re here to make your return process a breeze. Follow these simple steps to get started:

1. LET’S GET YOU SET UP:

Head over to 

My Account 

and create an account using the email you used to buy the product. This way, we can keep everything in one place and make sure your return is smoother than ever. You will be emailed a passcode to access your account

2. EASY PEASY RETURN PROCESS:

Once you’re in, find your order history and select the product you want to return. Our user-friendly system will guide you through the return steps. No rocket science involved!

3. WE’VE GOT YOUR BACK:

Once you’ve requested a return, our team will quickly review your info. If everything checks out, we’ll send you a return label to slap onto the original box your goodies came in.

Our Simple Return Conditions:

• You’ve got up to 30 days from your original purchase to make a return.
• For refunds, we’ll swoop the money right back into your original payment method.
• If it’s a gift card or credit note you’re getting back, we’ll make sure you’re covered.

MORE GOOD STUFF:

• Please make sure the items are in tip-top shape, just like when you got them—tags intact.
• Give us a bit of time (around 15 business days) to process your return once it reaches us.
• Got questions? Need help? Our awesome customer support team is ready to chat.

Big thanks for being a part of the Cocoon Baby family. We’re all about keeping things easy, even when it comes to returns. If you need anything else, don’t hesitate to contact the shop@cocoonbaby.co.uk